20
Jun
PR for Emergencies: Are you Prepared?
Are you prepared to manage your reputation? Image courtesy http://www.hotelmarketingstrategies.com
On two recent client visits, both properties had incidents where a guest had either been hurt, or got very ill during their stay, and had to be rushed to hospital. This reminded us of an article recently published by Martin Hatchuel, on preparing for dealing with emergencies. It also highlights how important it is to manage your reputation.
We reproduce Martin’s article below, with his permission, since we think that it includes great advice on how to protect your reputation should something bad happen.
