Thanks to online credit card gateways, it has never been easier for guests to be able to book and pay for accommodation online, from anywhere. The increasing number of transactions being processed via our PayBridge credit card gateway is testament to this fact.
However, as most of you are probably aware, there are risks involved when payments are handled online. For a B&B or guest house owner, the main risk is that you are dealing with a stolen card, or that the guest may charge back the money paid to you after they have actually stayed. To help you identify and reduce the risk of disputes, chargebacks and credit card scams, we put together some tips for your accommodation business.
Online (also known as Card Not Present) credit card transactions can be disputed for a period of 120 days from the service date (arrival date) of a booking. The most important thing you need to do, is get a signature for the online transaction as soon as you have the guest on site.
Some of the most common scams that could result in a credit-card chargeback are: