Our home-away-from-home for Indaba in Durban is always 10 Woodlands Road B&B in Glenwood. This year I really paid attention to all the small details that ensure that we keep coming back again and again.
It starts before you get there with a quick reply to your realtime, online booking to assure you that it’s been received and to reconfirm payment procedures. Even us techies appreciate the “ping-back” from a real person at the other end to confirm all is well with your online booking.
The welcome continues when you arrive. However, the friendliness never compromises the professionality, so the check in still covers all the formalities quickly and efficiently. A glance through guest review sites will show how often the hosts or owners are mentioned as having made the real difference to whether someone will return or not. It seems to require a balance between being friendly, knowledgeable and helpful, without being too effusive and invasive. A tough one! But Ursula, James and Naphtal get this balance exactly right.