Walking in Your Shoes: Learning from our Clients
Those shoes are made for walking…
We recently started a program to get our friendly support consultants and techies out from behind their desks and telephones — and into a guest house or B&B for a day.
We’re trying to get a “behind-the-scenes” look at the day-to-day running of an establishment (for those of us who’ve never worked in a guest house or hotel before). The brief is to really get involved in the work that happens on a daily basis, so we can better understand the challenges facing owners and managers.
By walking in your shoes for a day, we hope to gain some insights to help us advise and support our clients even better.
Ferozah Peck, who’s been with NightsBridge for almost four years, was one of the first consultants to set off on her mission. She really got into the spirit of things! From serving breakfast, to carrying suitcases, to helping with last-minute preparations for a renovated room that was being occupied that night, she had quite a day.
